Fluxo Public Offer (Service Agreement)

Fluxo.sale — individual entrepreneur ИП Соловьева С.Н. (BIN 800412402822), providing a cloud service for creating and renting online stores. Address: Республика Казахстан, г. Алматы, ул. Тимирязева, 42. Contact: hello@fluxo.sale.

Platform / Service — the Fluxo.sale software and technical platform, including interfaces, admin panel, templates, integration modules, hosting and other services for creating and managing an online store.

Tenant — a legal entity or individual entrepreneur registered on the Platform that has accepted this Offer and rents (uses) an online store on a subscription/rental basis. The Tenant is the seller of goods/services in their store and is liable to end customers.

Store — an online storefront created by the Tenant on the Platform, including product cards, descriptions, images, prices, cart and related pages (including on a subdomain or custom domain).

Content — any texts, images, videos, descriptions, metadata and other materials posted in the Store by the Tenant or their representatives.

AI tools (AI features) — Platform functionality that uses artificial intelligence to generate or process content (descriptions, images, titles, etc.).

Customer / End customer — a natural or legal person purchasing goods/services in the Tenant’s Store.

Parties — Fluxo.sale and the Tenant jointly.

Fluxo.sale provides the Tenant with access to a cloud Service for creating, hosting and managing an online store on a rental/subscription basis, including: a store management panel (admin), a public storefront on a subdomain or custom domain, and AI tools if available under the plan.

The specific scope of features is determined by the selected pricing plan and may change with notice to the Tenant.

The Tenant independently fills the Store with products, descriptions, images, prices and other Content and bears full responsibility for such Content and products.

To obtain access, the Tenant registers at https://fluxo.sale, provides accurate information, accepts the Offer and Privacy Policy, and receives an isolated store workspace (a tenant). Acceptance of the Offer includes the Tenant’s permission to process personal data provided at registration and while using the Service for the purposes of performing this Offer.

Fluxo.sale provides an account and access according to the selected plan. The Tenant is responsible for safeguarding credentials and for all actions under their account.

Fluxo.sale may restrict or suspend access if the Offer is violated.

• it is prohibited to use the Platform to sell goods prohibited by law;
• it is prohibited to post content that infringes third-party rights;
• attempts to bypass the Platform’s technical restrictions, moderation and security systems are prohibited, including attempts to manipulate AI systems (prompt injection).

The Tenant pays for Fluxo.sale services according to the pricing plan on the website. Payment terms, invoicing and refunds are set out in the plan description.

Fluxo.sale is not a payment agent and does not accept payments from End customers for the Tenant’s goods unless separately agreed. All payments for goods are accepted directly by the Tenant via their connected payment systems. Fluxo.sale does not take a commission on sales except where expressly agreed separately.

Fluxo.sale undertakes to:

• provide access to the Service and maintain its operation within the SLA (see the Service level section);
• provide technical support as specified in the plan;
• perform data backups as set out in the rules and plans;
• maintain information security within its technical capabilities and applicable requirements.

The Tenant undertakes to:

• post only accurate information about goods and services;
• hold all necessary rights, licences and permits to sell goods and use materials (Content), including AI-generated materials;
• comply with the laws of the Republic of Kazakhstan, including fiscalization, labelling, consumer protection and personal data requirements;
• accept payments independently, issue fiscal documents and remain responsible for settlements with customers;
• promptly respond to customer and rights-holder claims and resolve disputes.

The Tenant bears full and sole responsibility for all content in their store: product names and descriptions, images, prices, specifications, and for compliance of products and descriptions with applicable law.

AI tools are provided "as is" without warranties of accuracy, completeness, freedom from errors, legal compliance or non-infringement of third-party rights.

The Tenant is solely responsible for the results of using AI tools and must review, edit and, if needed, reject AI-generated content before publishing it in the Store. The Platform does not guarantee the legal or factual accuracy of AI-generated content.

Fluxo.sale is not liable for third-party claims, Customer losses or other consequences arising from the Tenant’s use of AI tools.

The Platform may review store content using automated tools (including AI models and anti-fraud tools) and manually by moderators.

Based on the review results, the Platform may restrict publication of individual products, send them back to the Tenant for revision, or hide or block products until violations are resolved.

Customers may submit product complaints through the storefront; such complaints are reviewed manually by Platform moderators.

If the Platform identifies and confirms prohibited goods, fraudulent offers or other material violations of this Offer, it may, without prior notice, block individual products and/or the entire store (tenant), including access to the management panel.

Systematic violations (repeated confirmed cases) are grounds for a full tenant suspension.

If a store and/or tenant is suspended for confirmed fraud, prohibited goods or systematic violations of this Offer, amounts paid by the Tenant for subscriptions, AI generation packages and other Platform services are non-refundable.

This is a material condition of the Offer. It does not limit the rights of consumers — store customers, whose relationship is governed by the terms of the specific store — and applies to the relationship between the Platform and the Tenant.

Store storefronts provide a "Report this product" feature. Complaints go into the Platform’s moderation queue and are reviewed manually; a product is not automatically blocked solely because of a complaint.

The Platform does not guarantee specific review timelines but aims to review complaints within a reasonable time.

If Fluxo.sale receives a notice of third-party rights infringement regarding the Tenant’s Content, Fluxo.sale may temporarily suspend the Tenant’s access, remove or restrict the disputed Content, pass the claim to the Tenant and require resolution.

The Tenant must promptly resolve claims and indemnify Fluxo.sale for all related losses, including legal defence costs.

The Platform is provided "as is". AI features may make mistakes: generated content requires review by the Tenant.

Fluxo.sale is not liable for: product quality, safety, completeness or legal compliance; Content compliance with third-party rights; the Tenant’s payment acceptance, receipts and order fulfilment; losses, claims and fines arising for the Tenant or End customers from the Tenant’s Store activity; consequences of using AI tools; lost profits and indirect damages.

Fluxo.sale’s aggregate liability on all grounds is limited to the amount actually paid by the Tenant for Fluxo.sale services over the three months preceding the event giving rise to liability, unless otherwise required by law.

Fluxo.sale processes personal data in accordance with the Fluxo.sale Privacy Policy published on the website. The legal basis for processing the Tenant’s data is this Offer (the agreement) and the permission to process personal data given upon acceptance.

By accepting the Offer, the Tenant grants Fluxo.sale permission to process their personal data (including data of the Tenant’s representatives provided at registration and in the dashboard) to perform the agreement, provide the Service, invoice, support, security, moderation and comply with legal requirements.

The Tenant confirms that they have notified and obtained any required consents from End customers where required by law, and ensure data subject rights are respected.

The target Service availability level is 99% per month. Availability means users can connect and use core Service functions.

Scheduled maintenance and updates may be performed with prior notice; downtime due to scheduled work is excluded from availability calculation.

Fluxo.sale is not liable for unavailability caused by force majeure, third parties, telecom provider failures, or downtime caused by the Tenant’s acts or omissions.

Technical support is provided via channels specified in the plan (email, ticketing). Response time and support level depend on the selected plan.

Fluxo.sale performs data backups as specified in the plan. Fluxo.sale will make reasonable efforts to restore data after failures but does not guarantee recovery of data deleted intentionally by the Tenant or due to the Tenant’s actions.

The Parties are released from liability for partial or full non-performance if caused by force majeure arising after the agreement is concluded.

The agreement is effective from acceptance until termination.

Fluxo.sale may suspend or terminate services if the Tenant violates the Offer, including systematic misuse of AI tools or posting prohibited Content.

This Offer is governed by the laws of the Republic of Kazakhstan. All disputes are subject to the competent courts of the Republic of Kazakhstan.

Fluxo.sale may amend the Offer and Service terms. Amendments take effect upon publication on the website unless otherwise stated.

Platform operator: ИП Соловьева С.Н., BIN 800412402822, address: Республика Казахстан, г. Алматы, ул. Тимирязева, 42.

Contact for questions and claims: hello@fluxo.sale.